Terms & conditions
These terms and conditions apply to the entire contents of this website. Please read these terms carefully before placing an order. Placing an order indicates that you accept the terms.
We accept credit cards (Visa, Visa Electron, MasterCard) and Finnish online bank payments.
If you choose Visa, Visa Electron or MasterCard cards, Johanna Gullichsen Company acts only as the marketer of services and products and delivers the products to buyers. Paytrail Oyj is responsible for reclamations. Paytrail Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Paytrail Oyj. The seller is responsible for all deal related obligations. Paytrail Oyj is also the payment recipient.
Register number: 2122839-7
Phone: +358 207 181830
Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For the consumer the service works exactly the same way as traditional web payments.
The prices displayed on this site are quoted in Euro, including Finnish VAT (24%). Prices do not include delivery or custom costs. Orders from non EU countries might be subject to duties and/or taxes. Duties and/or taxes are the responsibility of the customer and are due at the time of delivery.
We deliver by Finnish mail or by DHL. The orders will be delivered directly to the address you have given us. If your order is made in Finland the Finnish post will call you before they deliver the parcel. The delivery cost depends on your country, the size and the weight of the package. You see the exact delivery cost at Check out, when you enter your country.
Orders are normally dispatched the next working day after you have placed the order. If there is a delay or likelihood of delay in the supply of products, please allow us 21 days. In this case, we will advise you as soon as possible by mail.
Delivery time after the dispatching of the order within Europe is 3-7 working days and to outside Europe 4-10 working days.
If an item is temporarily out of stock we will retain all items on back order until we can dispatch the entire order.
Any orders you place with us will not be accepted and no contract formed between us until you have been instructed that said goods are available and these goods have been paid for as well as all applicable charges in full. We will confirm our acceptance of your order on receipt of cleared funds, by email.
We reserve the right at all times and at our sole discretion to accept, refuse or limit your order for any reason, including, but not limited to, credit review, the unavailability of a product, errors in the prices or product descriptions posted on this web site. By placing your order, you agree to that Johanna Gullichsen.com's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Johanna Gullichsen.com. By placing your order, you agree to accept all terms and conditions of sale set forth anywhere on this web site.
If you would like to return an item, for whatever reason, you must do so within 30 days of receipt. Please inform us by e-mail, including your order ID number. You will receive instructions on how to proceed via e-mail. In order to improve, we would very much appreciate to know your reasons for returning the goods.
Please remember you must take care of the goods whilst they are in your possession. Goods returned damaged or used will not be accepted.
You may find it more convenient to return or exchange an item at our store. You can find the address under "Shops". You will need to bring along the invoice. Please note that the range available in the stores may differ from that on the web site so please telephone ahead to check the availability of a specific item.
We are committed to protecting your privacy and we comply fully with the requirements of the Data Protection Legislation. We do not collect any personal information except where it is specifically and knowingly provided by you with your consent. We only collect personal information that is necessary to process and fulfil your orders or undertake the facilities offered by this web site.
We supply personal information to our bankers only for the purposes of collecting payment and dispatching your order.
Governing law and jurisdiction
Any dispute concerning these conditions is to be settled in accordance with Finnish law, since Johanna Gullichsen Oy Ab is situated in Finland, and since Finland is the country where all business transactions take place. Johanna Gullichsen Oy Ab follows the recommendations of the National Board for Consumer Complaints.