Returns and Exchanges
If you would like to return an item, for whatever reason, you must do so within 30 days of the date on the receipt. Please inform us by email, including your order ID number. You will receive a waybill and instructions on how to proceed via email. To improve our services, we would very much appreciate knowing your reasons for the return.
We will refund your payment as soon as we have received the returned goods. The refund applies to the returned item(s) only, not the original shipping. For example, if the returned item cost 100€ and shipping 20€, we will refund 100€. There is no cost for you for the return shipping.
Please remember you must take good care of the items when they are in your possession. Goods returned damaged or used are not applicable for a refund.
You may find it more convenient to return or exchange an item at our store in Helsinki. You will need to bring along the receipt. Please note that the range available in the store may differ from that on our website. You can telephone ahead to check the availability of a specific item.